Frontline Force - first-level leaders training program
Real leadership: routines that make work visible and results stable.
Program benefits
- 1:1 meetings and a team work rhythm that is sustainable
- delegation (brief + DOD) and responsibility
- weekly work plan with mini‑KPIs
- implementation of management functions and the PDCA management cycle
- change management
Why:
First-level leaders are the gearbox of the company. When management routines are unclear, fires occur, quality fluctuates, and safety declines.
How:
8 × 3-week cycles: training day (6×45 min) → workplace application → 30–60 min mentoring
What:
A Manager’s Handbook (routines, templates, metrics) will be completed from the materials used within the program.
Who is this for?
- first-level and shift managers in various fields
- team leaders and new managers moving from specialist to manager
- organizations that want effective leadership rhythm at the first level: 1:1, delegation, leadership cycle, conflict resolution
What you will learn (8 modules)?
- Force 1 – DIRECTION: The role of the leader, the nature of power and success metrics
- Force 2 – CONTROL: Self-control, self-development, empathy
- Force 3 – TRUST: Trust and getting to know the team
- Force 4 – RHYTHM: Delegation, feedback and employee development
- Force 5 – DEVELOPMENT: Motivation, commitment, development discussion
- Force 6 – RESULT: Performance management
- Force 7 – SUCCESS: Management functions
- Force 8 – CHANGE: Change management
"Frontline force" moduls
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FORCE 1: Direction
Topics:
- The nature of leadership and therole of a leader
- The tasks of a leader and becoming a leader
- Goals and success metrics
- Power and authority
-
FORCE 2: Control
Topics:
- Personal performance
- Effective communication
- Emotional intelligence
- Empathy
-
FORCE 3: Trust
Topics:
- Getting to know the team
- Proving leadership skills
- Trustworthy leadership
- 1:1 meetings
-
FORCE 4: Rythm
Topics:
- Delegation
- Feedback
- Various feedback styles
- Employee coaching
-
FORCE 5: Development
Topics:
- Motivation and motivators
- Increasing commitment
- 70-20-10 model
- Appraisal conversations
-
FORCE 6: Result
Topics:
- KPIs and principles
- Visual management
- Effective meetings
- RACI relationship to metrics
-
FORCE 7: Success
Topics:
- Fundamentals of planning
- Organization of activities
- Principles of leading
- Principles of control
-
FORCE 8: Change
Topics:
- The curve of change
- Stakeholders and working with them
- Effective communication
- Pilot vs. scale-up
Results and materials
- Routines in your calendar and a team task board
- Increased team motivation and commitment
- More effective daily management and change implementation
- 180° mini-feedback in each cycle (from team to manager)
- Finally, a “Manager’s Handbook” (templates, metrics, standards)
Program format
- Duration: 8 modules × ~3 weeks = ~24 weeks
- Training day: 6×45 min at the beginning of each module (on-site or online)
- Practice: 3 weeks of application in the workplace
- Mentoring: 30–60 min 1:1 meetings or in a small group in each cycle
- Group: 12–16 participants
Why this program?
- Common language & routine – not a lecture, but a system that stays working
- Ethics of power & security – results without micromanagement
- Measurable impact – mini-KPIs, 180° feedback, visible standard
- Behavioral change – learning is immediately implemented and consolidated within the framework of independent work
- Adaptations to your field – cases, metrics, templates
Why me?
- over 20 years of leadership experience in various fields
- management experience from small teams to strategic levels
- management education from Germany, Switzerland and Estonia
- certified trainer in situational leadership